Returns and Exchange Policy
At Doodlebone™ we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
In accordance with the Distance Selling Regulations (DSRs) Doodlebone™ gives customers a "cooling off" period in which orders can be cancelled up to 28 working days following the date of delivery.
If you decide to return or exchange your order, you will be responsible for the cost of returning the item(s) to us unless we delivered the item to you in error or the item is faulty. You will receive a full refund for the product purchased providing the goods are in a re-saleable condition.
When returning goods, we recommend that you pay for a tracked/signed delivery for your protection.
If you are unable to return the product to us please call us on 01295 698072 as we can provide this service for you at various fees depending on the type of product(s) you are returning.
Returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. If products are not in a re-saleable condition on return, Doodlebone™ reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Doodlebone™.
Refunds will be processed as soon as possible, and in any case within 30 days from receipt of cancellation.
If your goods have been damaged in transit please retain the packaging and inform us immediately, giving as much information as possible. All damaged or faulty goods will be replaced with an equivalent product, or a refund will be given.
None of the above Terms and Conditions affects your statutory consumer rights.
Delivery and returns information
Our aim is dispatch all orders within 5-10 working days. We offer free delivery anywhere in the UK on all orders. There is no minimum order to qualify for free delivery. We use couriers and the Royal Mail for all deliveries.
If you do have to return anything to us please return it in the original packaging in the same condition that you received it.
Unfortunately we can’t offer to pay postage for returns.